미국 중소기업의 IT 프로젝트 초점 (by Evans Data)

 

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- 미국의 Evans Data社가 최근 조사한 바에 의하면 미국의 중소기업들이 내년에 큰 관심을 보일 IT 프로젝트는 기업간 전자상거래 (48%), 고객관계관리(CRM) (41%), 워크플로우 관리 (39%) 등인 것으로 나타났다. 

- 한편, 대기업의 경우는 지금까지는 CRM과 ERP에 초점을 두어 왔으나 앞으로는 워크플로우 관리, 기업통합(Enterprise Integration), 보안 등에 비중을 둘 것을 나타났다.

- 중소기업과 대기업이 이와 같이 우선순위 면에서 차이가 나타나는 이유는 중소기업 경우는 제한된 예산 때문에 대기업에 비해 자체 개발 비중이 높기 때문인 것으로 파악된다.   

 

 

Top SMB IT projects are B2B e-commerce, CRM and workflow management 21 August, 2005 by Chris Talbot What IT projects are SMBs planning for the next year? According to a report from Evans Data, the top three types of IT projects are, in descending order, B2B e-commerce, customer relationship management (CRM) and workflow management. However, a good portion of the development work for these projects will be done in-house. The data comes from the Evans Data's "Summer 2005 Small and Medium Business Development Survey." Of SMB developers surveyed, 48 per cent of them expect to be working on B2B e-commerce projects in the next year, while 41 per cent of them expect to work on CRM projects and 39 per cent expect to work on workflow management projects. Evans has conducted surveys on IT projects like this one before, but SMBs were lumped into the enterprise survey report, said John Andrews, COO of Evans Data. However, because of the increased focus on SMBs, the SMB market was separated from the enterprise. Andrews added that there are many differences between SMBs' and enterprises' priorities in IT projects. In the enterprise, the top three IT projects for the next year will be workflow management, enterprise integration and security enhancements, according to Evans Data. Enterprises have been targeting CRM and ERP for quite some time, Andrews said, and the SMB market has been underserved by the enterprise applications vendors. That's changing, though, and that's why B2B and CRM are much higher on the implementation curve for SMBs. "Given their tight budget constraints and related to where the major IT suppliers have been focused, they still do the majority of their development internally, which means that it's a very, very green field for those IT providers," Andrews said. Approximately two-thirds of developers surveyed said the majority of the code for their companies' projects will be developed in-house, which is about the same for enterprises, Andrews said. However, 20 per cent of developers said that all of their projects' code would be developed in-house, whereas only nine per cent of enterprise developers said the same thing. Part of the reason for all of the in-house development is that SMBs have been underserved relative to the packaged applications and packaged applications focus, Andrews said. That is changing, so the percentage of development being done in-house will begin to decline in the SMB world, he added. "Depending on the implementation cycles, we would think that within three to five years, the percentages would be in line with enterprises," Andrews said.